The Gap Model helps managers to link quality management practices within the value chain to customer expectations.

Question

Quizplus · Accepted Answer

The Gap Model is a framework that helps managers understand and analyze the gap that exists between customer expectations and the quality of service provided. By identifying specific gaps in the value chain, managers can implement quality management practices that address the needs and expectations of customers, leading to improved satisfaction and loyalty. Therefore, the statement is true.

The Gap Model Helps Managers to Link Quality Management Practices