Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,several service advisors had never checked their e-mail accounts.This is an example of dealing with change by
A)deterrence.
B)projection.
C)avoidance.
D)aggression.

Question

Quizplus · Accepted Answer

Avoidance is the act of ignoring or avoiding a change and failing to deal with it appropriately. In this scenario, the service advisors are not checking their email accounts, which is a failure to adapt to the change of accepting email service requests. This indicates avoidance as a coping mechanism for dealing with change.

Three Months After Modern Helpdesks Incorporated Began Accepting E-Mail Service