In a college registrations office, employees send letters to students who could not be enrolled in a class that they selected, to explain why. The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason before mailing the letters. Which of the following type of process change has the college used in this example?
A) eliminating the earlier process entirely
B) strategy development
C) software optimization
D) process improvement

Question

Quizplus · Accepted Answer

The college has used process improvement by automating the process of generating form letters, which saves time and effort for the employees. This change does not eliminate the earlier process entirely, as employees still check the reason before mailing the letters. It also does not involve strategy development or software optimization specifically.

In a College Registrations Office, Employees Send Letters to Students