Students from Berry College attended a performance at nearby Shorter College and were extremely impressed with the dance troupe that was the opening act.As soon as the students returned to Berry,they made arrangements for the entertainers to appear on their campus.On the day of the concert,the venue was packed with students,but the quality of the performance was much poorer than they had seen at the Shorter campus.The Berry students' disappointment was the direct result of which characteristic of services?

Question

Quizplus · Accepted Answer

The inconsistency of service delivery is the characteristic that resulted in the disappointment of the Berry students. The quality of service they received was much poorer than the one they experienced at Shorter College, indicating that the dance troupe was not consistent in their performance.

Students from Berry College Attended a Performance at Nearby Shorter