Andrea Arenas is the owner of 2 Places at 1 Time,a concierge company.She and her staff of 60 perform everyday services,such as walking the dog,picking up cleaning,waiting for the repairman,and going to the post office,for people who are too busy to perform these simple acts.One way she tries to ensure ___________ of services for her regular customers is to make sure that the same well-trained person is always assigned to work for them.

Question

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Consistency refers to the ability to provide the same level of service over time. By assigning the same well-trained person to regular customers, Andrea ensures that they receive a consistent level of service. Tangibility refers to physical aspects of the service, congruity refers to the fit between the service and the customer's needs or expectations, and flexibility refers to the ability to adapt to changing customer needs or requests.

Andrea Arenas Is the Owner of 2 Places at 1