a dimension of service quality,the willingness to help customers and provide prompt service is referred to as __________.

Question

Quizplus · Accepted Answer

The willingness to help customers and provide prompt service is an aspect of responsiveness, which is one of the dimensions of service quality. Reliability refers to the ability to provide consistent and accurate service, competence refers to the skill and knowledge of employees, assurance refers to the trustworthiness and confidence inspired by employees, and empathy refers to the understanding and care shown towards customers.

A Dimension of Service Quality,the Willingness to Help Customers and Provide