flowchart of the points of interaction between a customer and a service provider is referred to as

Question

Quizplus · Accepted Answer

A flowchart of the points of interaction between a customer and a service provider is often called a customer contact audit, as it is used to examine all the touchpoints a customer has with a company. The other options listed are related concepts, but do not specifically refer to a flowchart of customer interactions.

Flowchart of the Points of Interaction Between a Customer and a Service