actual procedures,mechanisms,and flow of activities by which a service is created and delivered is referred to as __________.

Question

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The actual procedures, mechanisms, and flow of activities by which a service is created and delivered is referred to as a process. Choice B, a procedure, is similar but refers to a specific step-by-step set of instructions within a process. Choice C, productivity, is a measure of efficiency and output. Choice D, a protocol, is a set of rules or guidelines. Choice E, a plan, is a set of steps or actions to achieve a goal, but does not necessarily outline the specific mechanisms or procedures of a service delivery process.

Actual Procedures,mechanisms,and Flow of Activities by Which a Service Is