Michael Hammer's business process reengineering was criticized because ________.
A) it over-emphasized the importance of people in business processes
B) it reiterated redesign as a major contributor to failure in business processes
C) it excluded the human element from managing and improving business processes
D) it reiterated that old processes should be maintained even if they do not add value

Question

Quizplus · Accepted Answer

Michael Hammer's business process reengineering was criticized for excluding the human element from managing and improving business processes. Critics argued that ignoring the human element in processes can lead to resistance to change, decreased job satisfaction, and ultimately failure in the intended improvements.

Michael Hammer's Business Process Reengineering Was Criticized Because ________