Employees working primarily at the ________ decision level deal directly with customers and handle all routine transactions where their decisions follow predetermined policies and procedures that spell out how to handle different situations.
A) strategic
B) tactical
C) operational
D) directional

Question

Quizplus · Accepted Answer

The operational decision level deals with routine transactions and follows predetermined policies and procedures. The strategic level deals with long-term planning and decision making, while the tactical level deals with short-term planning and implementation. The directional level is not a commonly used term in management decision-making.

Employees Working Primarily at the ________ Decision Level Deal Directly