A customer service manager at Sad Clown Pajamas,Bob,received a call from the manager at Callow Youth Clothing,who informed Bob that Callow was entering bankruptcy liquidation and it was unlikely that they would be able to pay the outstanding balance on their account.Bob should

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Bob should document the phone conversation with the manager of Callow Youth Clothing and forward it to the credit department manager. The credit department manager is responsible for evaluating the creditworthiness of customers and making decisions about how to handle outstanding balances. The credit department manager can use the information from the phone conversation to determine the best course of action for Sad Clown Pajamas, such as pursuing legal action or writing off the debt as a bad debt. Bob should not prepare or approve a credit memo without consulting with the credit department manager.

A Customer Service Manager at Sad Clown Pajamas,Bob,received a Call