Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, response of customers, and follow-up that needs to be done?
A) tacit knowledge
B) experiential knowledge
C) explicit knowledge
D) common knowledge

Question

Quizplus · Accepted Answer

The knowledge that Pierce Bailey is documenting includes customer contact information, response of customers, and follow-up that needs to be done, which is explicit knowledge. Explicit knowledge is the type of knowledge that is codified and can be easily shared among individuals.

Pierce Bailey, a Sales Executive at a Mobile Service Company