A second-line help desk operator would most likely
A) handle complicated queries requiring research.
B) provide callers with scripted answers.
C) use expert systems to quickly find answers.
D) None of the duties listed above pertain to second-line help desk personnel.

Question

Quizplus · Accepted Answer

Second-line help desk operators are responsible for handling queries that are more complicated and require research or more expertise than first-line help desk operators. They may need to access additional resources or information to assist callers with their inquiries.

A Second-Line Help Desk Operator Would Most Likely