Market share and customer survey scores are performance measures used to monitor the achievement of the ________ goal.
A)business process improvement
B)organizational learning
C)customer satisfaction
D)financial stability

Question

Quizplus · Accepted Answer

Market share and customer survey scores are both indicators of how satisfied customers are with a company's offerings. Therefore, they are both directly tied to the goal of customer satisfaction.

Market Share and Customer Survey Scores Are Performance Measures Used