Total quality management(TQM)________.
A)is used by all U.S.companies
B)is used by all European companies
C)has significant implications for management control systems
D)does not affect organizational goals

Question

Quizplus · Accepted Answer

TQM requires a significant shift in management control systems, including a focus on continuous improvement, customer satisfaction, employee involvement, and data-driven decision making. TQM is not universally used by all companies in the US or Europe, and it does have implications for organizational goals such as increased profitability and competitiveness.

Total Quality Management(TQM)________