SSM Corporation, a multinational healthcare system, measures the number of minutes between a patient's arrival at the emergency room and the time he/she is seen by a physician. This measure focuses on what aspect of the balanced scorecard?

Question

Quizplus · Accepted Answer

The internal business processes perspective focuses on the efficiency and effectiveness of the company's internal processes. In this case, the measure of the number of minutes between a patient's arrival at the emergency room and the time he/she is seen by a physician is a measure of the efficiency of the emergency room process.

SSM Corporation, a Multinational Healthcare System, Measures the Number of Minutes