________ is the fundamental rethinking and redesign of business processes to achieve improvements in critical measures of performance such as cost, quality, service, speed, and customer satisfaction.
A)Strategy
B)Customer perspective
C)Learning and growth perspective
D)Reengineering
E)Product differentiation

Question

Quizplus · Accepted Answer

Reengineering involves the fundamental rethinking and redesign of business processes to achieve improvements in critical measures of performance such as cost, quality, service, speed, and customer satisfaction. It is a method of achieving significant improvements in business processes by starting from scratch and rethinking them from the ground up, rather than making incremental changes to existing processes.

________ Is the Fundamental Rethinking and Redesign of Business Processes