Measures of the balanced scorecard's financial perspective include all of the following EXCEPT
A)operating income.
B)customer satisfaction.
C)gross profit percentage.
D)cost reductions.
E)return on investment.

Question

Quizplus · Accepted Answer

Customer satisfaction is not a measure of the financial perspective in the balanced scorecard, as it is a measure of the customer perspective. The other options listed are measures of the financial perspective.

Measures of the Balanced Scorecard's Financial Perspective Include All of the Following