Measures of the balanced scorecard's customer perspective include all of the following EXCEPT
A)market share.
B)customer satisfaction.
C)number of new customers.
D)employee training on new products.
E)number of repeat customers.

Question

Quizplus · Accepted Answer

Employee training on new products is not a measure of the customer perspective, but rather a measure of the learning and growth perspective.

Measures of the Balanced Scorecard's Customer Perspective Include All of the Following