We have all experienced the endless wait for repair technicians to show up at our house. If the cable company would provide an estimate of "Your installer will arrive at your house between 2 pm and 3 pm on Wednesday," instead of "Your installer will arrive at your house between 8 am and 5 pm on Wednesday," we would be impressed with their service and their:
A)performance quality.
B)delivery speed.
C)delivery reliability.
D)delivery window.

Question

Quizplus · Accepted Answer

Providing a narrower delivery window is an example of improving delivery flexibility, which falls under the category of delivery window. It does not necessarily reflect the company's performance quality, delivery speed, or delivery reliability.

We Have All Experienced the Endless Wait for Repair Technicians