Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?
A)process map
B)cause-and-effect diagram
C)Pareto chart
D)scatter plot

Question

Quizplus · Accepted Answer

A process map is a tool used to visually represent all the individual steps of a process. In this case, changing one's major to operations management would require multiple steps, such as meeting with an academic advisor, submitting paperwork, and registering for new courses. A process map would allow the student to easily see all of these steps in one place and understand the overall process. The other tools listed, cause-and-effect diagram, Pareto chart, and scatter plot, would not be as useful for showing the steps of a process.

Which of These Continuous Improvement Tools Would Be Best Suited