A major retailer has recently deployed self-checkout stands at the front of the store. As long as you don't have items like paint, cold medicine, beer, fruits, or vegetables in your shopping cart, you can check out quickly in one of these lines. This retailer is providing a prime example of:
A)a tiered workforce.
B)offloading.
C)yield management.
D)a constraint.

Question

Quizplus · Accepted Answer

Offloading refers to the practice of transferring certain tasks or responsibilities from employees to customers, in this case, the task of checking out purchases, which can speed up the process and reduce labor costs for the retailer.

A Major Retailer Has Recently Deployed Self-Checkout Stands at the Front