Solved

Match the Appropriate Balanced Scorecard Perspectives (A)through (D)with the Following

Question 148

Matching

Match the appropriate balanced scorecard perspectives (a)through (d)with the following measurements of performance:

Premises:
Employee turnover
Labor hours per order
Number of patents
Net income
Cash flow
Product costs
Cycle time
Customer satisfaction rating
Responses:
Customer
Internal process
Innovation/learning
Financial

Correct Answer:

Employee turnover
Labor hours per order
Number of patents
Net income
Cash flow
Product costs
Cycle time
Customer satisfaction rating
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