To minimize adverse behavioral reactions,the organization must first understand why resistance to change occurs.One behavioral problem occurs when there is insufficient explanation of why a change must take place.In order to curtail this resistance from occurring within the organization,what guideline should be implemented and followed?
A)attempt to meet the users' needs
B)avoid emotionalism
C)keep communication lines open
D)keep the system simple

Question

Quizplus · Accepted Answer

Keeping communication lines open is crucial to minimize resistance to change. By ensuring that employees and stakeholders are aware of the reasons behind the change and can share their concerns, misunderstandings and unnecessary emotions can be avoided. Attempting to meet users' needs and keeping the system simple can also be helpful in minimizing resistance to change, but they are not directly related to addressing the lack of explanation of why the change must take place. Avoiding emotionalism is important, but it is not a guideline that can be implemented and followed.

To Minimize Adverse Behavioral Reactions,the Organization Must First Understand Why