Responding to customer inquiries and general customer service is an important aspect in the revenue cycle.Since customer service is so important,software programs have been created to help manage this function.These special software packages are called

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CRM systems (customer relationship management systems) are specifically designed to manage customer inquiries and provide general customer service. They allow businesses to organize, track, and analyze customer interactions, providing insights into customer behavior and enabling businesses to improve their overall customer satisfaction. EDI systems (electronic data interchange), POS systems (point of sale), and VMI systems (vendor-managed inventory) are not specific to managing customer service.

Responding to Customer Inquiries and General Customer Service Is an Important