In an effort to measure and evaluate the productivity of word processing specialists,the office manager at Four-Q Consulting acquired a software package that counts the number of keystrokes per day by each employee.Some weeks later,the manager observed several of the employees sitting at their workstations during lunch and randomly punching keys.This is an example of:
A)employee innovation.
B)on-line,real-time processing.
C)a lack of management controls.
D)the reporting system leading to dysfunctional behavior.

Question

Quizplus · Accepted Answer

The employees were engaging in behavior that artificially inflated their productivity metrics, which is a dysfunctional response to the reporting system that measures keystrokes.

In an Effort to Measure and Evaluate the Productivity of Word