Which of the following refers to the degree to which rules and procedures are used to standardize behaviors and decisions in an organization?
A)Chain of command
B)Formalization
C)Centralization
D)Work specialization
E)Span of control

Question

Quizplus · Accepted Answer

Formalization refers to the extent to which an organization's policies, procedures, job descriptions, and rules are written and explicitly articulated. It reflects the degree to which standardized procedures are in place to guide employees in their work.

Which of the Following Refers to the Degree to Which