Scenario: Palliative Care Home Ben, Andy, and Carl are employees at Palliative Care Home (PCH).They report to Lisa who is the department manager.Lisa has a tremendous amount of freedom to make decisions on how she manages her employees.She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award.In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH.He admires Carl and has learned several things about the job by just observing him.Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award.Carl commands _____ power.

Question

Quizplus · Accepted Answer

Carl commands referent power, which is based on his interpersonal skills, charisma, and ability to be an admired role model for others. Andy admires Carl and tries to emulate him, indicating that Carl has a significant influence on his behavior and attitude towards work. This type of power cannot be bestowed upon someone by an authority figure but is earned through personal characteristics and relationships.

Scenario: Palliative Care Home Ben, Andy, and Carl Are Employees