Scenario: Model Industries, Inc.Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc.(MII), responsible for generating ideas for new marketing strategies.Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client.All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing.Ryan can make some good recommendations, but sometimes his recommendations are completely off base.Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes.In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.The decision-making records of Heather and Ryan reflect which factor in effective decision making at MII?
A)Cohesion
B)Staff validity
C)Hierarchical sensitivity
D)Decision informity
E)Transactive memory

Question

Quizplus · Accepted Answer

The decision-making records of Heather and Ryan reflect staff validity, which refers to the extent to which the members with the most expertise or experience in a particular area have greater influence on the group's decision-making process. Heather's track record of making good recommendations gives her a higher level of staff validity compared to Ryan, who sometimes makes inaccurate proposals. This explains why Jeremy pays more attention to Heather's suggestions and why she has been meeting with other members of the executive team to gain support for the budget increase.