The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.
A)management by objectives
B)360-degree feedback
C)behaviorally anchored rating scales
D)benchmarking
E)behavioral observation scales

Question

Quizplus · Accepted Answer

Behaviorally anchored rating scales (BARS) use critical incidents to create a set of behavioral anchors that are then used to rate employee performance. These anchors provide specific examples of behavior that are tied to performance outcomes, making the evaluation process more objective and accurate. BARS have been shown to be more reliable and valid than traditional rating scales.

The _____ Approach Uses Critical Incidents to Create a Measure