Midstate Industries Is a Retail Clothing Store

Midstate Industries is a retail clothing store.Marilyn Mounds knows that customer satisfaction is key to the success of her store.Indicate by placing an "X" in the appropriate column whether the following measures are leading or lagging and qualitative or quantitative.Each item may classify as more than one measure.
$$\begin{array} { | l | c | c | c | c | } \hline & \textbf { Leading } & \textbf { Lagging } & \textbf { Qualitative } & \textbf { Quantitative } \\\hline \text { Attractive display of clothing items } & & & & \\\hline \text { Dollars invested in display cases } & & & & \\\hline \text { Overtime pay during sale days } & & & & \\\hline \text { Quality of clothing } & & & & \\\hline \text { Earnings per share } & & & & \\\hline \text { Number of returns } & & & & \\\hline \text { Employee turnover } & & & & \\\hline \text { Net income } & & & & \\\hline \text { Customer satisfaction survey response } & & & & \\\hline \text { Training time for new employees } & & & & \\\hline\end{array}$$