In evaluating the business perspective under the balanced scorecard approach, possible measures that could be employed are:

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All of the options listed are relevant measures that can be employed to evaluate the business perspective under the balanced scorecard approach. The percentage of production completed which meets the set standards assesses the quality of the output, while the percentage of systems automated reflects efficiency gains. Production days lost is also key, as it measures operational effectiveness and the ability of the business to deliver on time. Therefore, all options are important to evaluate the business perspective.

In Evaluating the Business Perspective Under the Balanced Scorecard Approach