Customers expect to pay a price that includes:
A)the cost of unused capacity
B)the cost of actual capacity used
C)no capacity costs
D)Both A and B are correct.

Question

Quizplus · Accepted Answer

Customers should expect to pay for the actual capacity used, not for any unused capacity. This is a fair and reasonable approach that reflects the true cost of the service provided. Option A is incorrect because customers should not have to pay for unused capacity that they do not require or use. Option C is also incorrect because there are always some capacity costs associated with providing a service, and it is not realistic to expect them to be completely eliminated.

Customers Expect to Pay a Price That Includes