Measures of the balanced scorecard's learning-and-growth perspective include all of the following EXCEPT:

Question

Quizplus · Accepted Answer

The measures in the learning-and-growth perspective focus on improving the organization's capabilities and capacity through employee training, process enhancements, and technology advancements. Therefore, option D, which measures product quality, does not fit within this category. Options A, B, and C are all valid performance measures for the learning-and-growth perspective.

Measures of the Balanced Scorecard's Learning-And-Growth Perspective Include All of the Following