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Classify Each Cost Item into One of the Business Functions

Question 141

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Classify each cost item into one of the business functions of the value chain

Premises:
bonus paid to a person with a 90% satisfaction rating in handling customers with complaints
labour cost of workers in the manufacturing plant
cost of samples mailed to promote sales of a new product
transportation costs for shipping products to retail outlets
Responses:
production
R&D
design
marketing
distribution
customer service

Correct Answer:

production
R&D
design
marketing
distribution
customer service
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