Shyanne is a toll-booth operator. At least once every hour, she typically has an encounter with a motorist who berates and belittles her because they are upset about traffic, they don't have enough change, or they are just unhappy that day. As a result, when she gets home Shyanne often yells at her roommates and slams cabinet doors closed when she can't find what she wants. She is displaying classic symptoms of

Question

Quizplus · Accepted Answer

Shyanne is displacing her frustration and anger from the motorists onto her innocent roommates by yelling and slamming cabinet doors. Displacement is a defense mechanism in which an individual directs their negative feelings onto a less threatening target.

Shyanne Is a Toll-Booth Operator