When calling for directory assistance, operators used to tell their customers to "Have a nice day" after providing them with a phone number. As a consequence, many people forgot the number they were just given. What is the most likely explanation?
A)The customers were not paying attention to the number they were given.
B)The customers were prevented from engaging in immediate rehearsal.
C)The customers failed to engage in elaborative rehearsal.
D)The phone number exceeded the capacity of their short-term memory.

Question

Quizplus · Accepted Answer

Immediate rehearsal is important for transferring information from short-term memory to long-term memory. The interruption caused by the operator's farewell prevented customers from engaging in immediate rehearsal, making it harder for them to remember the number given.

When Calling for Directory Assistance, Operators Used to Tell Their