A group of students watch a videotape of two managers interacting with their subordinates at a customer service desk in a department store. Students see one of the managers act in a friendly and respectful manner towards all the employees. The other manager is less friendly but still respectful towards the employees. What concept would explain the more positive ratings on other dimensions for the friendly manager compared with the less friendly manager?
A)The central tendency error
B)The halo effect
C)The horns effect
D)The leniency effect

Question

Quizplus · Accepted Answer

The halo effect refers to the tendency to form an overall positive impression of a person based on one positive trait or behavior. In this case, the friendly manager's positive demeanor may lead students to rate them higher on other dimensions, despite not necessarily observing specific behaviors that relate to those dimensions. The less friendly manager's demeanor may not have created the same positive halo effect.

A Group of Students Watch a Videotape of Two Managers