If an organisation cannot deliver goods or services quickly because of a constraint, managers might relax that constraint to
A) Protect customer loyalty
B) Ensure optimal profitability
C) Increase the selling price of the product
D) Find the next bottleneck

Question

Quizplus · Accepted Answer

Relaxing a constraint that hinders the delivery of goods or services quickly is imperative for protecting customer loyalty. Customers demand prompt and efficient service, and if an organisation fails to provide these, customers might switch to a competing business. Relaxing the constraint allows a business to meet the customer's wants, which keeps them coming back for more.

If an Organisation Cannot Deliver Goods or Services Quickly Because