Consider the following activities, which could be undertaken by managers at Virgin Blue Airlines. Indicate whether each item is most likely part of:
S - organisational strategies
P - operating plans
A - actual operations or
M - measuring, monitoring and motivating.
Each item has only one correct response.
1 comparing actual revenues with budgeted revenues
2 developing processes for handling customer complaints
3 handling customer complaints
4 hosting an annual employee picnic
5 maintaining high quality customer service
6 negotiating contracts with the flight attendant union over the next six months
7 opening a new route to Perth
8 providing employees opportunities to buy stock at discounted prices
9 valuing training for employees to increase organisational competence
10 reporting periodic financial results

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The Answer of Consider the following activities, which could be undertaken by managers at Virgin Blue Airlines. Indicate whether each item is most likely part of:
S - organisational strategies
P - operating plans
A - actual operations or
M - measuring, monitoring and motivating.
Each item has only one correct response.
1 comparing actual revenues with budgeted revenues
2 developing processes for handling customer complaints
3 handling customer complaints
4 hosting an annual employee picnic
5 maintaining high quality customer service
6 negotiating contracts with the flight attendant union over the next six months
7 opening a new route to Perth
8 providing employees opportunities to buy stock at discounted prices
9 valuing training for employees to increase organisational competence
10 reporting periodic financial results

Consider the Following Activities, Which Could Be Undertaken by Managers