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The Telephone Triage Nurse Receives a Call from a Parent

Question 12

Multiple Choice

The telephone triage nurse receives a call from a parent who states that her 18-month-old is making a crowing sound when he breathes and is hard to wake up. Which action by the nurse is the most appropriate?


A) Obtain the history of the illness from the parent.
B) Advise the parent to hang up and call 9-1-1
C) Make an appointment for the child to see the healthcare provider.
D) Reassure the parent and provide instructions on home care for the child.

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