Before signing an outsourcing contract,an organization should ____ its existing service levels so that it knows how well the services are being delivered and it knows the associated costs.
A) investigate
B) record
C) benchmark
D) chart

Question

Quizplus · Accepted Answer

Benchmarking involves comparing an organization's current performance to industry standards or competitors to identify areas of strength and weaknesses. By benchmarking its existing service levels, an organization can assess how well its services are delivered and their associated costs. This information is crucial before signing an outsourcing contract as it helps the organization to negotiate better deals and ensure that it receives quality services from the outsourcing provider.

Before Signing an Outsourcing Contract,an Organization Should ____ Its Existing