Many organizations combine the use of PDCA and an ITIL governance framework to get excellent results in their process improvement projects.

Question

Quizplus · Accepted Answer

It is true that many organizations combine the use of PDCA (Plan-Do-Check-Act) and an ITIL (Information Technology Infrastructure Library) governance framework to achieve better results in their process improvement initiatives. PDCA is a cyclic method used to improve processes continuously, while ITIL is a set of best practices for managing IT services. The combination enables organizations to identify areas for improvement, design and test solutions, implement changes, and continuously monitor and evaluate processes to ensure they meet business objectives.

Many Organizations Combine the Use of PDCA and an ITIL