In the Balanced Scorecard,the learning and growth perspective identifies what must be done from the customer's perspective in order to meet organizational objectives using measures such as percent of on-time deliveries.

Question

Quizplus · Accepted Answer

The learning and growth perspective focuses on the organization's internal processes and capabilities needed to achieve its goals. It looks at measures such as employee training and development, technology infrastructure, and innovation. The customer perspective focuses on understanding and meeting customer needs and expectations, and includes measures such as customer satisfaction and retention. The percent of on-time deliveries would typically be included in the internal process perspective.

In the Balanced Scorecard,the Learning and Growth Perspective Identifies What