The Manager Notes That a Neonatal Intensive Care Unit (NICU)

The manager notes that a neonatal intensive care unit (NICU) nurse is practicing culturally competent care. What did the manager observe to make this decision? Select all that apply.

A) Respects the rituals of the ethnic group of a new mother
B) Explains the processes that are followed in an American hospital
C) Speaks a few phrases in the language of a non-English speaking client
D) Discusses the odd practices that a client from Europe wants to have done
E) Contacts an interpreter to facilitate communication with a Spanish-speaking client