The nursing staff on a patient care area is adamantly resisting changing a process that has resulted in multiple safety issues. What would be the nurse manager's first step to change this harmful patient care process?

Question

Quizplus · Accepted Answer

The nurse manager's first step should be to "unfreeze" the staff, meaning to create a sense of readiness for change by engaging in open communication, providing education and training, and addressing concerns or resistance. Only once the staff is willing to consider a change can the manager move forward with choosing a solution and implementing a new process.

The Nursing Staff on a Patient Care Area Is Adamantly