In contrast to Deming's philosophy, which required a major cultural change in the organization, Juran's programs were designed to improve quality by
A) working within the current organizational system.
B) reducing the number of levels in the organizational structure.
C) changing customer perception and expectations.
D) identifying and replacing the most counter-productive employees.

Question

In contrast to Deming's philosophy, which required a major cultural change in the organization, Juran's programs were designed to improve quality by​
A) ​working within the current organizational system.
B) ​reducing the number of levels in the organizational structure.
C) ​changing customer perception and expectations.
D) ​identifying and replacing the most counter-productive employees.

Quizplus · Accepted Answer

Juran's programs were designed to improve quality within the current organizational system rather than requiring a major cultural change. Juran's programs focused on identifying quality-related problems, determining their causes, and implementing solutions within the current system. This approach was more practical and less disruptive than the approach advocated by Deming, which often required a major cultural change in the organization.

In Contrast to Deming's Philosophy, Which Required a Major Cultural