__________________ captures the extent to which the service provider customises its services and interacts with its customers.

Question

Quizplus · Accepted Answer

Degree of variation captures the extent to which the service provider customises its services. It implies that the services of the service provider are tailored to the unique requirements of the customer. Throughput time, process time, and wait time refer to different aspects of service delivery and are not directly related to the level of customisation and interaction with customers.

__________________ Captures the Extent to Which the Service Provider Customises