The throughput time for a service transaction as compared with others in the industry is known as:

Question

Quizplus · Accepted Answer

Relative throughput time measures the time it takes for a service transaction to go through the entire process, from initiation to completion, in comparison to other transactions in the same industry. This metric is an important measure of process efficiency and competitiveness. Option A is incorrect because process time only measures the time taken for a particular step in the process, while relative throughput time measures the time taken for the entire process. Option C is incorrect because the degree of variation measures the variability in process performance, and option D is not a recognized term in process improvement.

The Throughput Time for a Service Transaction as Compared with Others