________ categorises costs related to customers into different cost pools on the basis of either different classes of cost drivers or different degrees of difficulty in determining the cause-and-effect (or benefits-received)relationships.

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The concept of categorizing costs related to customers into different cost pools on the basis of different classes of cost drivers or different degrees of difficulty in determining the cause-and-effect (or benefits-received) relationships is known as the customer-cost hierarchy. This hierarchy categorizes expenses from the lowest to the highest level of difficulty to assign costs to cost objects, like customers. The customer-cost hierarchy also helps in determining which cost drivers are most important for different types of customer costs.

________ Categorises Costs Related to Customers into Different Cost Pools